Refund policy

RETURN & REFUND POLICY

We want you to love your Sawtooth & Soul purchase. Because our products are made to order specifically for each customer, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the item and the problem. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

SIZE & COLOR SELECTION

Because each item is produced specifically for your order, we cannot generally offer refunds or exchanges when an incorrect size or color was selected at checkout.

Please review the product description and size chart carefully before placing your order.

CANCELLATIONS & ORDER CHANGES

Orders are sent to production shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request, but once an order has entered production, we may be unable to cancel it or make changes.

REFUNDS

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

RETURNS

Please do not mail a product back without contacting us first. In many cases involving damaged, defective, or incorrect products, a physical return may not be necessary.

If a return is required, we will provide instructions after reviewing your request.

MADE-TO-ORDER PRODUCTS

Sawtooth & Soul products are created specifically for each customer using professional print-on-demand production and fulfillment partners. This allows us to produce each design when it is ordered rather than maintaining large quantities of pre-printed inventory.

QUESTIONS ABOUT YOUR ORDER?

If you have a problem with an order or have questions about this policy,

please contact us at support@sawtoothandsoul.com

Please include your order number.

We’ll be happy to help